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Leading for Value

Process Improvement

Problem Solving (RISE)

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  Problem Solving (RISE)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Recognition  
1 Recognises and prioritise concerns
2 Initial data collection from customer
3 Initiate immediate contingency response to protect the customer
4 Determine team and approach
Investigation  
1 Check data sufficiently and produce problem profile
2 Re-evaluate immediate contingency response
3 Investigate root cause
4 Verify root cause
Solution  
1 Establish solution specification
2 Select and verify the best solution
3 Plan for implementation
4 Obtain approval and implement
Evaluation  
1 Evaluate solution
2 Review organisational circumstances
3 Modify systems and procedures
4 Initiate organisational learning

 

 

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