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Self-Development Guides

We usually write these to support competency frameworks. Guides usually consist of a summary of hints, tips, and further questions about each behaviour being assessed.

 
Communications Effectiveness
Self Development Guide
Listens to the views of others:
The act of listening is not something which can be observed.  For example, if some one looks you straight in the eyes and remains silent until you have finished speaking how do you know at that point they have been listening?  The answer is that you don't...
Asking questions This means asking questions to learn more about or to clarify what the person is saying....
Summarising or reflecting This is a very powerful technique used by skilled conversationalists or interviewers....
Building You acknowledge the other person's idea and add to or build on it....

 

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