and Design Process
designing competency frameworks the following is the process that we
We have an inclusive approach to
client relationships. In this stage we discuss with the client
beforehand what we aim to do and how much they want to be involved
This usually involves taking a
sample of all levels of the target population and carrying out
individual interviews and focus groups. We use a combination of
critical incident analysis and repertory grid. The emphasis of our
research is forward, rather than backward looking.
This involves the consulting team
sitting down and identifying the common themes that the research
process has produced, forming these into competencies, and then
breaking these down into detailed behavioural statements.
At this point the client is
consulted to see whether the first draft is broadly acceptable.
We then go through a rigorous
validation procedure that involves members of the target population
again being consulted on the competency framework's relevance to
their jobs and the clarity of the language.
A final review takes place
including discussion with the client on implementation.
& Design Process